Help Centre

Select the product and any available options, add it to your cart and proceed to checkout. Once your order has been placed successfully, we will send you a confirmation email with your order number.

As a general rule, orders cannot be changed or cancelled once placed. If you have made a mistake, please contact us as soon as possible. Provided your order has not yet been processed and stock is available, we will do our best to help, although we cannot guarantee that changes will be possible.

We accept debit and credit cards, Apple Pay, Google Pay and PayPal. Bank transfer may also be available for selected custom orders upon request.

You will be charged when you place your order at checkout.

Yes. You can request an invoice through any of the contact options listed on our Contact page.

We send a confirmation email as soon as your order has been placed successfully. If you have not received it, please check your spam folder. If it is still missing, contact us at contact@chiarastellacattana.com or through our Contact page.

If an item in your order is no longer available, we will contact you by email and refund the amount to your original payment method. If the item is expected to come back into stock, we may also let you know the estimated shipping timeframe.

Prices are shown in euros and include VAT. For shipments outside the EU, VAT is removed at checkout, as explained in our Terms & Conditions. For orders shipped to the United States and Canada, duties and customs charges are included in the final checkout price. For other non-EU destinations, local duties, taxes or customs charges may apply.

We ship internationally, including to destinations outside the European Union. Shipping availability and charges for your destination are shown at checkout.

We mainly ship with FedEx, DHL and UPS. In some cases, we may use another carrier if it is better suited to a particular shipment, so the carrier shown at checkout is not guaranteed. Textiles ordered by the metre are shipped rolled, exclusively via DHL.

Delivery times vary by destination and are approximate rather than guaranteed. Some custom-made jacquard fabrics have a lead time of 3–4 weeks. Please refer to the relevant product page for any product-specific delivery times.

We will send you tracking details by email once your order has been handed over for shipping.

Shipping costs are calculated at checkout and depend on your destination and order.

For orders shipped to the United States and Canada, duties and customs charges are included in the final checkout price. For other destinations outside the EU, local duties, taxes or customs charges may apply and are the customer's responsibility. VAT is removed at checkout for non-European shipments, as explained in our Terms & Conditions.

Yes. We ship to the United Kingdom for orders with a goods value exceeding £135, excluding shipping charges and any separately stated taxes or duties.

If your order is below this threshold, you will need to add more items before completing your purchase.

For further information, please refer to our Terms & Conditions.

No. Saturdays and Sundays are not counted as courier delivery days. You can find further details in our Terms & Conditions.

Delivery times are approximate and may be affected by weather conditions, local delivery issues or international customs clearance. Customs delays are beyond our control.

We cannot guarantee that a delivery address can be changed once an order has been placed. If you contact us immediately, we will do our best to help before your order is shipped.

If your parcel appears to be lost, please contact us as soon as possible at contact@chiarastellacattana.com or through our Contact page. We will help you check the shipment status and investigate the issue.

As a general rule, we do not accept returns. Exceptions are made when we have sent an incorrect colour or size, or when there is an obvious defect in the fabric. Please review the product details and measurements carefully before placing your order. Full details can be found in our Terms & Conditions.

We accept returns if we have made an error, such as sending the wrong colour or size, or if there is an obvious defect in the fabric. Please review the product details and measurements carefully before placing your order. Full details can be found in our Terms & Conditions.

Please let us know within 14 days of receiving your order. You can email orders@chiarastellacattana.com, use our Contact page, or call +39 041 5224369.

Please report any problem or delivery mistake within 14 days of receiving your order.

Returned items must be unused, in their original condition and carefully packaged for return shipping.

No. Return shipping costs are normally the customer's responsibility, unless the return is due to an error on our side.

We issue refunds once the returned goods have been received, using the same payment method as the original purchase.

No. Exchanges follow the same conditions as returns and are only accepted when we have made an error, such as sending the wrong colour or size, or when there is an obvious defect in the fabric.

Yes. Custom-made jacquard fabric orders cannot be returned or cancelled, as indicated on the relevant product page.

For international returns, please clearly mark both the paperwork and the outside of the parcel with “returned goods - no commercial value” to help avoid additional charges and delays.

Please package returned items carefully. We cannot accept responsibility for damage during return shipping, and items that arrive damaged or in an unsaleable condition may not be eligible for an exchange or store credit.

We develop our collections in close collaboration with manufacturers and artisans across Italy. Each product page specifies the materials and, where relevant, whether the item is woven, made or handmade in Italy. You can read more about our approach on our Responsibility page.

Materials vary from one product to another. Across our collections, we work with natural fibres including linen, cotton, wool, cashmere and silk, as well as blends of these materials. The exact composition is listed on each product page.

You can find product dimensions on each product page, in both centimetres and inches. Please check the measurements carefully before placing your order.

No. Colours may appear slightly different on screen, depending on your monitor or device.

Yes, in some cases. Certain jacquards and handmade constructions naturally result in small variations between pieces. Where this applies, we mention it on the relevant product page. For example, the pattern placement on some cushions may differ from the photographs.

Each textile product page includes the available technical details, such as composition, width, repeat, weight, Martindale performance and care instructions. You can also request a fabric sample. At our Venice Studio, you can view fabric samples and products made with our textiles before making your choice.

Yes. You can request fabric samples by emailing orders@chiarastellacattana.com. You will only be charged for shipping.

You can consult an upholsterer or email us a detailed description of your project, including measurements. We will be happy to help you calculate the exact amount of fabric required.

Our textiles can be ordered by the metre online or by placing an order at our Venice Studio. At the studio, you can view fabric samples and products made with our textiles before placing your order.

The available information depends on the fabric and may include composition, width, repeat, weight, Martindale performance and care instructions. Please refer to the individual product page for exact specifications.

Yes, where available. You can download a product sheet from the furnishing fabric product page.

Yes. We develop bespoke textile projects for private interiors, architects, designers, institutions and brands. You can find more information on our Venice Studio page.

We can adapt a design in colour, scale, material or construction, or develop a new solution from scratch according to the specific requirements of your project.

For custom-made jacquard fabrics marked “CUSTOM–MADE ORDER”, the expected delivery time is 3–4 weeks.

No. Custom-made jacquard fabric orders cannot be cancelled or returned, as indicated on the relevant product page.

It depends on the product and the option selected. For some cushions, you can choose between the cover only and a complete cushion with an insert. Please check your selection on the product page before ordering.

Masters of Linen™ certifies a fully traceable European linen supply chain, with flax grown and linen spun and woven in Europe. The certification also covers standards relating to provenance, quality and lower-impact flax cultivation. You can read more on our Responsibility page.

Care instructions are provided on each product page. Please follow the guidance for your specific item, as care requirements vary between products and materials.

No. Some table and bath linens are machine washable, some wool products require a cold or wool cycle, while several furnishing fabrics and cushion covers are dry-clean only. Please follow the care instructions on the individual product page.

There is no single washing temperature for all our textiles. Depending on the item, we may recommend a maximum of 30°C or 40°C, a cold wash, a wool programme or dry cleaning only. Please follow the care instructions on the relevant product page.

For many machine-washable linen and wool products, we recommend a mild detergent and advise against bleach or fabric softener. Please check the care instructions on the individual product page before washing.

It depends on the product. Some linen items can be tumble dried on a gentle setting, while others, including certain wool throws, should not be tumble dried. Dry-clean-only items should not be machine washed or tumble dried. Please follow the care instructions for the specific product.

Many washable linen products can be ironed at a medium temperature, but care instructions vary by item. Please check the individual product page before ironing.

Some of our products may shrink by 3–8%, particularly those made from a blend of 50% linen and 50% cotton. Others are pre-washed or undergo different finishing processes. Please refer to the care and finishing information on the relevant product page.

Stain treatment depends on the product. For some washable linen items, we recommend pre-soaking to help lift stains; rugs and other materials require different care. Please follow the instructions on the relevant product page rather than using the same treatment for every textile.

Yes. We work with interior designers, architects and other professionals on bespoke textile projects for private interiors, institutions and brands.

You can apply through the form on our B2B Login page by submitting your company details for review.

To apply through our B2B Login page, please provide your company name, email address, phone number, tax ID and a website or portfolio link.

If you already have an account, use the Sign In option on our B2B Login page to access it and place orders.

Yes. Approved B2B clients have access to a separate trade price list.

Yes. Minimum order values apply. We will explain these once you submit your application through our B2B Login form.

Yes. Professionals can request fabric samples by emailing orders@chiarastellacattana.com. You will only be charged for shipping.

Yes. We ship B2B orders worldwide.

For professional or bespoke project enquiries, please email contact@chiarastellacattana.com or use our Contact page. You can also discuss your project with us directly at our Venice Studio.

You can find us at San Marco 3216, Salizada San Samuele, 30124 Venice, Italy. Directions and further information are available on our Venice Studio page.

We are open Monday to Friday, 10:30–13:30 and 14:30–18:30, and Saturday, 11:00–18:00.

No. You are welcome to visit us at any time during our opening hours; no appointment is required.

At our Venice Studio, you can explore table linens, tablecloths, towels, cushions, throws, rugs, clothing, objects and Murano glass, as well as fabric samples and products made with our textiles. Fabrics by the metre can be ordered online or by contacting us by phone or email.

Yes. At our Venice Studio, you can view fabric samples and products made with our textiles before making your choice or placing an order.

Yes. We welcome enquiries about bespoke textile projects at our Venice Studio, whether you are a private client, architect, designer, institution or brand. You can also contact us to request an appointment.

You can reach us on +39 (0)41 522 4369 or at contact@chiarastellacattana.com.

You can find our current list of retailers in Europe, the United States, Asia and Oceania on our Stockists page.

Subscribe to our newsletter through the website to receive 10% off your first order.

Depending on how you use our website, we may process browsing data, contact details and message content, account information, shopping-cart and purchase details, shipping and billing information, payment-method information, and the email address used for newsletter subscriptions. Further details are available in our Privacy Policy.

We may retain data relating to contact requests and purchases for up to 10 years, account data until the account is deleted, and newsletter data until you unsubscribe. Further details about data retention are available in our Privacy Policy.

You can contact us at contact@chiarastellacattana.com or send a registered letter to Sestiere San Marco 3216, 30124 Venice, Italy. Depending on the circumstances, your rights may include access, rectification, deletion, restriction, portability, objection and withdrawal of consent. You can find full details in our Privacy Policy.

You can unsubscribe at any time using the “Unsubscribe” link included in every marketing email we send.

No, not without our prior written consent. Our product and studio images remain the property of Chiarastella Cattana and may not be reproduced, modified, distributed or used commercially by third parties unless we have agreed to it in writing. You can find full details in our Terms & Conditions.

Yes. We may provide campaign and editorial materials upon request, at our discretion. Any materials shared must be used in accordance with the conditions provided, including any required image credits. Please email press@chiarastellacattana.com or visit our Press page.

Please contact press@chiarastellacattana.com or visit our Press page.