Help Centre

As a general rule, orders cannot be changed or cancelled once placed. If you have made a mistake, please contact us as soon as possible. Provided your order has not yet been processed and stock is available, we will do our best to help, although we cannot guarantee that changes will be possible.

You will be charged when you place your order at checkout.

We send a confirmation email as soon as your order has been placed successfully. If you have not received it, please check your spam folder. If it is still missing, contact us at contact@chiarastellacattana.com or through our Contact page.

Prices are shown in euros and include VAT. For shipments outside the EU, VAT is removed at checkout, as explained in our Terms & Conditions. For orders shipped to the United States and Canada, duties and customs charges are included in the final checkout price. For other non-EU destinations, local duties, taxes or customs charges may apply.

We mainly ship with FedEx, DHL and UPS. In some cases, we may use another carrier if it is better suited to a particular shipment, so the carrier shown at checkout is not guaranteed. Textiles ordered by the metre are shipped rolled, exclusively via DHL.

We will send you tracking details by email once your order has been handed over for shipping.

For orders shipped to the United States and Canada, duties and customs charges are included in the final checkout price. For other destinations outside the EU, local duties, taxes or customs charges may apply and are the customer's responsibility. VAT is removed at checkout for non-European shipments, as explained in our Terms & Conditions.

No. Saturdays and Sundays are not counted as courier delivery days. You can find further details in our Terms & Conditions.

We cannot guarantee that a delivery address can be changed once an order has been placed. If you contact us immediately, we will do our best to help before your order is shipped.

We accept returns if we have made an error, such as sending the wrong colour or size, or if there is an obvious defect in the fabric. Please review the product details and measurements carefully before placing your order. Full details can be found in our Terms & Conditions.

Please report any problem or delivery mistake within 14 days of receiving your order.

No. Return shipping costs are normally the customer's responsibility, unless the return is due to an error on our side.

No. Exchanges follow the same conditions as returns and are only accepted when we have made an error, such as sending the wrong colour or size, or when there is an obvious defect in the fabric.

For international returns, please clearly mark both the paperwork and the outside of the parcel with “returned goods - no commercial value” to help avoid additional charges and delays.

Materials vary from one product to another. Across our collections, we work with natural fibres including linen, cotton, wool, cashmere and silk, as well as blends of these materials. The exact composition is listed on each product page.

No. Colours may appear slightly different on screen, depending on your monitor or device.

Each textile product page includes the available technical details, such as composition, width, repeat, weight, Martindale performance and care instructions. You can also request a fabric sample. At our Venice Studio, you can view fabric samples and products made with our textiles before making your choice.

You can consult an upholsterer or email us a detailed description of your project, including measurements. We will be happy to help you calculate the exact amount of fabric required.

The available information depends on the fabric and may include composition, width, repeat, weight, Martindale performance and care instructions. Please refer to the individual product page for exact specifications.

Yes. We develop bespoke textile projects for private interiors, architects, designers, institutions and brands. You can find more information on our Venice Studio page.

For custom-made jacquard fabrics marked “CUSTOM–MADE ORDER”, the expected delivery time is 3–4 weeks.

It depends on the product and the option selected. For some cushions, you can choose between the cover only and a complete cushion with an insert. Please check your selection on the product page before ordering.

No. Some table and bath linens are machine washable, some wool products require a cold or wool cycle, while several furnishing fabrics and cushion covers are dry-clean only. Please follow the care instructions on the individual product page.

For many machine-washable linen and wool products, we recommend a mild detergent and advise against bleach or fabric softener. Please check the care instructions on the individual product page before washing.

Many washable linen products can be ironed at a medium temperature, but care instructions vary by item. Please check the individual product page before ironing.

Stain treatment depends on the product. For some washable linen items, we recommend pre-soaking to help lift stains; rugs and other materials require different care. Please follow the instructions on the relevant product page rather than using the same treatment for every textile.

You can apply through the form on our B2B Login page by submitting your company details for review.

If you already have an account, use the Sign In option on our B2B Login page to access it and place orders.

Yes. Minimum order values apply. We will explain these once you submit your application through our B2B Login form.

Yes. We ship B2B orders worldwide.

We are open Monday to Friday, 10:30–13:30 and 14:30–18:30, and Saturday, 11:00–18:00.

At our Venice Studio, you can explore table linens, tablecloths, towels, cushions, throws, rugs, clothing, objects and Murano glass, as well as fabric samples and products made with our textiles. Fabrics by the metre can be ordered online or by contacting us by phone or email.

Yes. We welcome enquiries about bespoke textile projects at our Venice Studio, whether you are a private client, architect, designer, institution or brand. You can also contact us to request an appointment.

You can find our current list of retailers in Europe, the United States, Asia and Oceania on our Stockists page.

Depending on how you use our website, we may process browsing data, contact details and message content, account information, shopping-cart and purchase details, shipping and billing information, payment-method information, and the email address used for newsletter subscriptions. Further details are available in our Privacy Policy.

You can contact us at contact@chiarastellacattana.com or send a registered letter to Sestiere San Marco 3216, 30124 Venice, Italy. Depending on the circumstances, your rights may include access, rectification, deletion, restriction, portability, objection and withdrawal of consent. You can find full details in our Privacy Policy.

No, not without our prior written consent. Our product and studio images remain the property of Chiarastella Cattana and may not be reproduced, modified, distributed or used commercially by third parties unless we have agreed to it in writing. You can find full details in our Terms & Conditions.

Please contact press@chiarastellacattana.com or visit our Press page.